After logged into your trading account ‘wallet’ section will show: Floating Profit/Loss(P/L), Free Margin, Used Margin, Margin Ratio, Equity, Balance, Credits.

(1) Floating P/L : The total net profit and loss of all open position.
(2) Free Margin : Funds that available for trading In your trading account; (Equity-Used margin= Free margin).
(3) Used Margin : Funds that is used to open a long or short position which calculated based on the leverage.
(4) Margin Level : percentage (%) value based on the amount of Equity versus Used Margin; (Equity/Used Margin*100%= Margin level)
(5) Equity : is the current value of the account (Account Balance + Floating P/L + Credits= Equity).
(6) Balance : is the current value of the account excluded Floating P/L.
(7) Credits : Sum of bonus while client participate in our activities or rewards; credits can be used for trading but can’t be withdrawn.

Yes, you may switch between Real Account and Demo Account in the APP.

There are age limit for open a trading account and document verification which is between 18-60 years old, otherwise verification will not be verified.

After sign up for an account, according to the regulatory requirements, client need to submit relevant supporting documents as per follows：
(1) Proof-of-Identity(POI) - A colour copy of a valid identity document containing your photo (such as your passport or identity card (front & back)
(2) Proof-of-Residence(POR) - (copy of utility bill, bank statement etc. no more than 6 months old, or the registration page of your passport or driver's license)

Standard account is suitable for novice trader, which requires a small amount of capital to activate the account for trading; Premium account is suitable for experienced clients and can enjoy more competitive trading spreads. Equinox Markets also do offer many products to suit the various traders and markets. Speak to our online customer support today to learn more.

Standard trading account requires only minimum of 100 USD for account activation.

In order for our clients to make deposits and withdrawals conveniently, we cooperates with multiple payment provider and the payment method is provided by payment provider which is safe and secure. If your funds did not appear in your trading account upon payment completion, please contact our online customer support.

According to the International Money Laundering Prevention Regulations, to ensure safety of your funds, all deposit are to be made by bank or e-wallet account holder name that matches with your trading platform account holder name. In any circumstances if deposit is being made with a 3rd-party bank or e-wallet account, the deposited funds would be reject and return to the corresponding deposit bank or e-wallet account with a 7% processing fee being charge; according to the regulator requirements, the trading account will be temporary disabled until all past deposit transfer slip to be uploaded and 3rd-party depositor successfully undergo proof of identity verification.

You may deposit funds via online banking or mobile bank transfer. The deposited funds will be automatically converted into US dollars and transferred into your e-wallet account and trading account according to the current exchange rate.

The trading account base currency is US dollars, and the margin calculation formula as per follows:
(Contract unit x Lot size) x Price / Leverage
Please note that if trading instrument base currency is not US dollars you would need to convert it to US dollars to be use for the price value in the equation.

Minimum trading volume is 0.01 lot for Standard account and VIP account.

After activate your real trading account, you are allowed to trade over 60 trading instruments including Forex pairs, Gold, Crude Oil, Indices, Stocks, and Cryptocurrency, you may always visit our website or log into your trading account to check on the available list of trading instrument.

After you have submitted your withdrawal request, it will be recorded into our system as a pending withdrawal amount, and will not affect the normal transaction of your funds.

Funds are allowed to withdraw if free margin is sufficient and will be processed promptly. The withdrawal amount cannot be more than 40% of the free margin from the trading account.

In general, we do not charge withdrawal fee from client (you may refer to our Deposit & Withdrawal Fee Schedule Here), except the following circumstances:-
(1) A processing fee of 6% will be charged when 50% of deposited funds have not been used for trading(accumulate) or made withdrawal request without perform any trading after the last deposited funds.
(2) We do not support funds from 3rd-party account/credit card holder, and the funds will be returned with a rate of 7% of processing fee.

Deposits that is made with online banking or mobile bank transfer, generally funds will transferred into your trading account within 10 minutes; if the funds did not appear in your trading account after 10 minutes upon payment completion. Please do contact our online customer support.

Client money is held in segregated trust accounts which effectively protect investors' funds.

In order for our clients to make deposits and withdrawals conveniently, we cooperates with multiple payment provider and the payment method is provided by payment provider which is safe and secure. If your funds did not appear in your trading account upon payment completion, please contact our online customer support.

After logged into your trading account ‘wallet’ section will show: Floating Profit/Loss(P/L), Free Margin, Used Margin, Margin Ratio, Equity, Balance, Credits.
(1) Floating P/L : The total net profit and loss of all open position.
(2) Free Margin : Funds that available for trading In your trading account; (Equity-Used margin= Free margin).
(3) Used Margin : Funds that is used to open a long or short position which calculated based on the leverage.
(4) Margin Level : percentage (%) value based on the amount of Equity versus Used Margin; (Equity/Used Margin*100%= Margin level)
(5) Equity : is the current value of the account (Account Balance + Floating P/L + Credits= Equity).
(6) Balance : is the current value of the account excluded Floating P/L.
(7) Credits : Sum of bonus while client participate in our activities or rewards; credits can be used for trading but can’t be withdrawn.

In order for our client to make deposits conveniently, we cooperates with multiple payment provider. Due to different marketing strategy, different payment provider provides on different conversion rate. The safety of funds can be guaranteed on these payment system, therefore you may select on the payment system that best suits you.

After you have submitted your withdrawal request, it will be recorded into our system as a pending withdrawal amount, and will not affect the normal transaction of your funds.

Funds are allowed to withdraw if free margin is sufficient. The withdrawal amount will be temporarily deducted from your trading account and will be processed promptly.

According to the International Money Laundering Prevention Regulations, to ensure safety of your funds, all deposit are to be made by bank or e-wallet account holder name that matches with your trading platform account holder name. In any circumstances if deposit is being made with a 3rd-party bank or e-wallet account, the deposited funds would be reject and return to the corresponding deposit bank or e-wallet account with a 7% processing fee being charge; according to the regulator requirements, the trading account will be temporary disable until all past deposit transfer slip to be uploaded and 3rd-party depositor successfully undergo proof of identity verification.

In general, we do not charge withdrawal fee from client, except the following circumstances:-
(1) Client might be charged at a flat rate for processing fee from the payment processors for each withdrawal which is less than $50 US dollar.
(2) A processing fee might be charged when 50% of deposited funds have not been used for trading(accumulate) or made withdrawal request without perform any trading after the last deposited funds.
(3) We do not support funds from 3rd-party account/credit card holder, and the funds will be returned with a rate of 7% of processing fee.

After withdrawal request is made, you will receive your fund within 2 hours earliest; if you have not receive your funds for more than 24 hours, please contact our online customer support.

Deposits that is made with online banking or mobile bank transfer, generally funds will transferred into your trading account within 10 minutes; if the funds did not appear in your trading account after 10 minutes upon payment completion. Please do contact our online customer support.

Our group is regulated, and according to the regulations, client money is held in segregated trust accounts which effectively protect investors' funds.

You may deposit funds via online banking or mobile bank transfer. The deposited funds will be automatically converted into US dollars and transferred into your trading account according to the current exchange rate.

In the following situation, it may be difficult to set the stop loss (take profit) price to close the position:
Due to the price gap, the price change direction skips your preset price and failed to execute at your preset stop loss/take profit price. In the case, the order will be executed at the next best price provided by the market. The final transaction price may be different from the price required by the order itself, resulting in the possibility of obtaining greater profits ( the price after the gap is better than the price preset by the trader) or trader might sustain greater loss ( the price after the gap is higher than the preset price of trader), therefore trader should understand that the risk to reward are equally distributed.

When the market price fluctuates sharply or the market liquidity is too low, there may be price gaps and widening of spread. This in turn results the market price directly skipping the desired price. During this situation, the pending order, take profit, stop loss will be executed base on the market next best available price.
Please do take note that the final transaction price may be different from the preset price set by the trader resulting in the possibility of obtaining greater profits ( the price after the gap is better than the price preset by the trader) or trader might sustain greater loss ( the price after the gap is higher than the preset price of trader), therefore trader should understand that the risk to reward are equally distributed.

The short term transaction defined by our company referring to scalp trading where the interval between opening and closing position is less than 3 minutes.
Our company provides the liquidity aggregation channel (LPMC) of top international institutions, which can provider better liquidity for short term (scalping) traders and effectively improve the success rate of trading orders. Please refer to our Order Execution Policy for more details.

According to the international banks practices, overnight fee is calculated for 7 days in a week. Foreign Exchange, Gold, and Crude Oil transactions are settled after 2 trading days (Wednesday) ( T +2 ). On Monday, Tuesday, Thursday, and Friday, 1 day of overnight fee is charged. On Wednesday, the overnight fee for trading position carry forward is being charge 3 days of interest to cover on weekend charges.
For indices, Monday to Thursday overnight fee is 1 day of interest daily, and 3 days of overnight fee to be charge on Friday. Crypto-Currency is subjected to 3 days of overnight fee on Thursday.

After you have submitted your withdrawal request, it will be recorded into our system as a pending withdrawal amount, and will not affect the normal transaction of your funds.

To close a position, click on the ‘Close’ button in the ‘Trade Watch’ window at the bottom of the cTrader screen. From the ‘Trade Watch’ window you can choose to close a single order or close all open positions by clicking ‘Close All’. You can use the QuickTrade settings to select if this is disabled or if single-click or double-click trading is enabled.

Your cTrader cTID are sent to you via email once the creation of your account has been confirmed.
cTID allows access to all Equinox cTrader accounts (demo & live) using only one login and password.
As default, your cTID email will be the registered email address of your profile, and you can change the password to your own preference.
Once logged in with the cTID, you will be able to switch between any Equinox cTrader accounts registered under your profile.

There are several ways to create a new order in cTrader.
You can press F9 to bring up the ‘Create Order’ window or click on the icon above the watchlist on the left-hand side of the platform. You can also click on any instrument in the 'Watchlists' select the ‘New Order’ icon, or place an order directly from the Buy and Sell buttons:

The buy and sell buttons are also available on any chart you have open:

If you do not have 'QuickTrade' settings enabled, a new window will appear which will allow you to create a new market order, limit order or stop order, to select the instrument you wish to trade and to set stop-loss and take-profit levels

Note: If you wish to open and close trades with single or double click, directly from the charts and watchlist, you will need to set this up in the settings.

You can place a pending order via the ‘Create Order’ window. On the ‘Create Order’ box, select ‘Limit Order’ or ‘Stop Order’ and choose your symbol, limit price, volume and expiry date and time, set stop-loss and take-profit levels and click ‘Sell’ or ‘Buy’.
You can also place pending orders via the Market Depth or by right clicking on the chart.

Should the need arise for you to modify or delete a pending order that you have placed, click on the ‘Orders’ tab in the ‘Trade Watch’ window. This will bring up all your pending orders. Right-click on the order you wish to modify or delete, to be given the option to either modify or cancel the order. If you click on ‘Modify’, a new window will appear that will allow you to change the parameters of your pending order. If you click on ‘Cancel’, your order will be automatically removed from the list.

On the cTrader platform, click on the settings icon in the bottom left hand corner, and select the 'QuickTrade' tab. From here you can select if you would like 'single-click' or 'double-click' trading. If you have the quick trade settings 'Disabled', it means that you will have a pop up box to confirm any trade actions. You are also able to set up default SL/TP and market range settings for all order types from this window.

Your cTrader (cTID) will be created and sent to you via email once the creation of your account has been confirmed.
cTID allows access to all Equinox Markets cTrader accounts (demo & live) using only one login and password.
When logged in with the cTID, your cTrader account(s) will automatically become linked, and you will also have access to extra features that the cTID provides, such as:

• Custom watchlists
• Email alerts
• Price alerts
• Workspaces

Note: The cTID is seperate from your Equinox Markets account login details and is something offered by Spotware directly. You can read more about it here

You are able to download additional indicators/cBots via the cTDN website: https://ctdn.com/algos/indicators - https://ctdn.com/algos/cbots You can also click on the indicator icon on any cTrader chart and select 'more indicators'

When you click to download from the website, it will prompt you to automatically install it to the cTrader platform.

If you are running cBots on your cTrader platform, you will be able to see a list of attached cBots on the bottom left corner of the chart. A ‘Stop’ button will also appear if your cBot is running correctly. If you are running cBots in the 'Automate' tab, you will be able to see a list of active instances under each cBot in the cBots list. A ‘Stop’ button will also appear next to running instances. Once your cBot is running, you can check the ‘Journal’ and the ‘cBot Log’ tabs to see if your system is reporting any errors.

Yes, you can back-test the performance of your cBot over historical data on the cTrader platform. To do this, you need to navigate to your 'Automate' section of the platform, click on the arrow next to your cBot, and select ‘Add an Instance’. Navigate to ‘Backtesting’ tab and set your preferred back-test parameters before running. Once you are happy with your cBot, you can test it in live trading conditions by using it on your demo account.

Yes, you may run multiple cBots at the same time and on the same chart. Once you add them to the chart, you will see a separate box for each in the bottom left hand corner of the chart.

To remove a cBot from cTrader, click on the ‘Stop’ button. Instances can be removed from the chart in cTrader or from the ‘Instances’ list in the 'Automate' tab.

In order for your cBots to trade for you, your machine must be running with your cTrader terminal open. Closing your cTrader terminal will cause your cBots to stop trading.

You can subscribe to Equinox Markets VPS (Virtual Private Server) to have your cBots continue to trade around the clock, regardless of whether your cTrader terminal is open or your computer running.

Your account balance and trade history can be found in the ‘Trade Watch’ window at the bottom of your cTrader screen.

• Positions tab: Displays your current balance, equity, margin, free margin, margin level and unrealised profit and loss.
• Orders tab: Displays current pending orders
• History tab: Displays your complete order history.

You can export your trade history from the ‘Trade Watch’ window. Open the ‘History’ tab, right-click anywhere within the list of previous orders, and select ‘Create Statement’ to create a trade history report as an HTML document, or select ‘Export to Excel’ to create a trade history report as an Excel file.

When you uninstall cTrader, there are also some temp folders that must be deleted in order to successfully remove it. Please follow the instructions below to completely remove cTrader from your PC:

Uninstall the cTrader via control panel, then:
- Under Documents remove cTrader and cAlgo
- Under ''C:/Users/user/AppData/Roaming/'' remove: Equinox Markets-cAlgo, Equinox Markets-cTrader, Equinox Markets-cTraderUsers
- Under ''C:/Users/user/AppData/Local/Apps/2.0/'' delete this folder You can then proceed to re-download.

1. After you register and log into Equinox Markets, you will see the relevant platform links conveniently displayed on your 'Accounts' page. From there you can directly install desktop platforms, or install mobile apps.
2. Alternatively, from the main website, go to “What We Offer” section and open the “Download cTrader”.
3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
4. Select your operating system and click “Download”. The platform upload will start automatically.
5. Run the setup program from your computer and follow the prompts by clicking “Next”.
6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at Equinox Markets. Now your trading with Equinox Markets can begin!